Privacy Policy

Effective Date: December 1, 2015

Thank you for visiting this website (this “Site”), which is operated by Pella Windows and Doors of Nashville, Tennessee an independently owned and operated business under a distribution agreement with Pella Corporation.

We know that your privacy is important to you, and we work hard to earn and keep your trust. We have created this Policy to let you know what information we collect when you use this Site, how we use and share the information we collect, and how we protect your privacy. Some of the information we collect may be “Personal Information”—information that identifies you personally, alone or in combination with other information available to us.

Please note that, as between Pella and the Distributor, Pella owns the information you submit on or through this Site. Pella may share that information with the Distributor and others, as described in greater detail below.

If you have any questions about this Policy or our privacy practices, please contact us by email at privacy@pella.com.

Table of Contents

How To Contact Us

This Policy is Part of Our Terms of Use

Privacy Notices

Your Consent

Types of Information We Collect

Third-Party Cookies

How We Use Information Collected Through This Site

Your Choices

How to Access, Update or Correct Your Personal Information

Steps We Take to Safeguard your Personal Information

How We Share Your Personal Information With Others

Children Under the Age of Thirteen

Links to Other Sites

This Policy May Change

How to Contact Us

If you would like to change your preferences, update your information or contact us with matters related to this privacy policy, please contact us by email at privacy@pella.com.

This Policy is Part of Our Terms of Use

This Policy is part of the Terms of Use that govern your use of this Site. A link to our Terms of Use is provided at the bottom of each page of this Site.

Privacy Notices

This Policy may be supplemented or amended from time to time by additional privacy notices (“Privacy Notices”), provided at the time we collect your information. For example, certain pages of this Site may contain privacy notices providing more details about the information we collect on those particular pages, why we need that information, and choices you may have about the ways we use that information. In other cases, specific Privacy Notices may be required to comply with the privacy laws of one of the countries, provinces, or states in which we do business.

Your Consent

By using this Site, you are consenting to the collection, use, disclosure, and transfer of your information as described in this Policy (and any Privacy Notices that apply to you). If you do not consent to the collection, use, disclosure and transfer of your information as described in this Policy (and any Privacy Notices that apply to you), you may not use this Site.

Types of Information We Collect

The information we collect through this Site falls into two categories: (1) data that you manually provide (by using a keyboard or touch screen), and (2) information we collect automatically. Some information may be Personal Information and some information is non-personally identifiable information.

Information You Manually Provide. We collect the information you and others manually provide when you use this Site, using a keyboard or touch screen. For example, we collect the information you provide if/when you create an account, request an appointment, request literature or services, or email us with questions or feedback.

Information Sent to Us by Your Web Browser. We collect information that is sent to us automatically by your web browser. This information typically includes your IP address, the identity of your Internet service provider, the name and version of your operating system, the name and version of your browser, the date and time of your visit, and the pages you visit. Please check your browser if you want to learn what information your browser sends or how to change your settings. The information we receive from your web browser does not identify you, but we may link it to Personal Information that you provide. In addition, if we suspect fraud or a threat to the security of this Site, we may share our server logs—which contain users’ IP addresses—with the appropriate investigative authorities, who could use that information to trace and identify individuals.

More about IP addresses. Your IP address is the identifier assigned to your particular computer or other device when you access the Internet. Depending on how you connect to the Internet, your IP address may always be the same, or it may change each time you access the Internet. IP addresses do not include your name, email address or other Personal Information, but in some cases, they may be linked to your Personal Information. For example, if you have registered with this Site, we may link your IP address to account information that identifies you personally. We may also provide your IP address to our third-party service providers who can use it to identify information such as your state and zip code. If we suspect inappropriate or criminal activity or a threat to our Sites or their users, we may also share our server logs—which contain users’ IP addresses—with the appropriate investigative authorities, who could use that information to trace and identify individuals.

Information from Your Mobile Device: If you access this Site through your mobile device, we may automatically collect certain information from or about your device. The types of information we may collect include the type of device you use, your device’s unique ID, the IP address of your device, your device’s operating system, the type of mobile browsers you use, and information about the way you use our mobile application. The information we receive from your mobile device does not identify you, but we may link it to Personal Information that you provide.

Information Collected by Cookies and Other Technologies. We use “cookies” and other technologies to collect information and support certain features of this Site. For example, we may use these technologies to:

  • collect information about the ways visitors use this Site—which pages they visit, which links they use, and how long they stay on each page;
  • support the features and functionality of this Site—for example, to save you the trouble of reentering information already in our database or to prompt the settings you established on previous visits;
  • personalize your experience when you use this Site; and
  • improve our marketing efforts, including through use of targeted advertising.

Generally, the information we collect using these technologies does not identify you, but we may link it to Personal Information that you provide. If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. Although you are not required to accept cookies when you visit this Site, you may be unable to use all of the functionality of this Site if your browser rejects our cookies.

Third-Party Cookies

In addition to the cookies delivered to your computer or mobile device through this Site, certain third parties may deliver cookies to you for a variety of reasons. For example, we use Google Analytics, a web analytics tool that helps us understand how visitors engage with our Sites. To learn more about Google Analytics, click here.

Other third parties may deliver cookies to your computer or mobile device for the purpose of tracking your online behaviors across nonaffiliated websites and delivering targeted advertisements either on this Site or on other websites.

You have choices about the collection of information by third parties on our Sites. For example, if you don’t want information about your visit to this Site sent to Google Analytics, you may download an Opt-out Browser Add-on by clicking here. Please note that the Add-on does not prevent information from being sent to Pella Corporation.

In addition, if you would like to opt-out of having interest-based information collected by certain entities during your visits to this Site or other websites, please click here. You will be directed to an industry-developed website that contains mechanisms for choosing whether each listed entity may collect and use data for online behavioral advertising purposes. It may be that some of the third parties that collect interest-based information on this Site do not participate in the industry-developed opt-out website, in which case the best way to avoid third-party tracking of your online behaviors may be through your browser settings and deletion of cookies.

How We Use Information Collected Through This Site

Generally, we use the information we collect through this Site

  • to provide and improve the information, products and services you request;
  • to provide you with effective customer service;
  • to better understand your needs and interests so we can provide to you a personalized experience when you use this Site;
  • for security, credit or fraud prevention purposes;
  • to contact you with information and notices related to your use of this Site;
  • to contact you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us);
  • to invite you to participate in surveys and provide feedback to us (in accordance with any privacy preferences you have expressed to us);
  • to improve the content, functionality and usability of this Site;
  • to improve our marketing and promotional efforts;
  • to share with others as described in this policy; and
  • for any other purpose identified in an applicable privacy notice, click-through agreement or other agreement between you and us.

Please see below for information about the choices you have about the ways we use your Personal Information.

Your Choices

In General.  We respect your right to make choices about the ways we collect, use and disclose your information.  For example, as explained above, you have choices regarding whether you accept cookies delivered by us as well as cookies delivered by third parties

We try to give you choices at a meaningful time and in a meaningful way. Typically, at the time you provide Personal Information to us, we will offer you an opportunity to “opt out” of receiving certain communications from us, the Distributor, and our other affiliates and business partners. In addition, we will include an “opt out” link in each electronic newsletter or promotional email we send you, so that you can inform us that you do not wish to receive such communications from us in the future.

Previously Expressed Preferences. You may change previously expressed preferences regarding how we use your information. If at any time you wish to be taken off our mailing lists, please contact us using the information provided above.

How to Access, Update or Correct Your Personal Information

If you wish to access, update or correct your Personal Information, please contact us using the information provided above. We will respond to you within a reasonable time and, in any case, within the time limits established by applicable law.  We may ask you for additional information to verify your identity.  In most cases, we will provide access and correct or delete any inaccurate information you discover.  In some cases, however, we may limit or deny your request if the law permits or requires us to do so or if we are unable to verify your identify. 

Steps We Take to Safeguard your Personal Information

Pella takes reasonable precautions to provide a level of security appropriate to the sensitivity of the information we collect. Although we use reasonable measures to help protect your information against unauthorized use or disclosure, we cannot guarantee the security of information provided over the Internet or stored in our databases and will not be responsible for breaches of security beyond our reasonable control.

How We Share Your Personal Information With Others

Third–Party Vendors. Pella shares information collected through this Site with third-party vendors who act for us or on our behalf. For example, we may use third-party vendors to design and operate this Site; to conduct surveys; and to help us with our promotional efforts. These third-party vendors may need information about you to perform their functions.

User–Generated Content. You may be able to submit User-Generated Content on or through this Site. In this Policy, “User-Generated Content” or “UGC” refers to all of the content that you post using the social networking or product review tools we make available to you and that does not constitute “Feedback” (as that term is defined in our Terms of Use. Any Personal Information contained in UGC can be read, collected, or used by others. In addition, we may use UGC you submit for advertising campaigns and other promotions. We may or may not use your name in connection with such use, and we may or may not seek your consent before using the content for such purposes. Therefore, you should have no expectation of privacy with respect to UGC you submit on or through this Site.

Distributors, Licensees and Other Affiliates. Pella may share the information collected through this Site not only with the Distributor that operates this Site but also with the other distributors, licensees and affiliates (collectively, our “Affiliates”). Our Affiliates may use the information in all the ways listed in this policy, provided that such use relates to products or services authorized by Pella. For example, if you request an appointment, we will need to share your information with a Pella expert near you to schedule an appointment. Our Affiliates may also use your information for their own marketing purposes, provided however they may not use your information to promote competing windows or doors or other products or services not authorized by Pella. Our Affiliates are bound to use and disclose the information collected from this website only as permitted under this Policy.

Other Carefully Selected Business Partners. From time to time, we may share your information with selected third parties (other than our third-party vendors or Distributors) for joint or their own marketing purposes. Before doing so, however, we may offer you the opportunity to “opt out” or “opt in” as required by applicable law.

Business Transfers. Your information may be transferred to successor organization if, for example, we transfer the ownership or operation of this Site to another organization or if we merge with another organization. If such a transfer occurs, the successor organization’s use of your information will still be subject to this Policy and the privacy preferences you have expressed to us.

Compliance with Laws and Protection of Our Rights and the Rights of Others. We may disclose your information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order or a subpoena. We may also disclose your information to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of this Site; to enforce or apply our online Terms of Use or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others.

Children Under the Age of Thirteen

This Site is not intended for children or minors under the age of thirteen years without the permission of a parent or guardian. If you believe that a child has submitted Personal Information on or through this Site without the consent and supervision of a parent or guardian, please contact us using the information provided above so that we can take appropriate action.

Links to Other Sites

This Policy applies only to this Site. Pella and its Distributors operate many different websites for different purposes and in different countries where different laws may apply. If you visit another website, please take a moment to review the privacy policy posted on that site to learn what information may be collected through that site and how it is processed.

This Site may also contain links to websites that are not operated by Pella or its Distributors. These links are provided for your reference and convenience only and do not imply any endorsement of the products sold or information provided through these websites, nor any association with their operators. Pella does not control these websites and is not responsible for their data practices. Any information you provide to third parties on their websites is covered under their privacy and data collection policies and is not covered by this Policy. We urge you to review the privacy policy posted on any site you visit before using the site or providing any personal information.

This Policy May Change

Pella reserves the right to update or modify this Policy and any Privacy Notice, at any time and without prior notice, by posting the revised version of the Policy or Privacy Notice on this Site. These changes will only apply to the information we collect after we have posted the revised Policy or Privacy Notice on this Site.

Your use of this Site following any such change constitutes your agreement that all information collected from or about you after the revised Policy is posted will be subject to the terms of the revised Policy. You may access the current version of this Policy at any time by clicking on the link marked “Privacy” at the bottom of each page of the public areas of this Site.