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Retail Sales Representative

Posted April 5, 2017


  • Follow the Pella Replacement Sales Process.
  • Develop personalized goals monthly and annually that support the company’s goals set by management.
  • Increase sales volume, profit margin and market share for Pella products in accordance with company goals and objectives.
  • Cover all appointments in a prompt and professional manner.
  • Maintain a high closing percentage
  • Actively seek out referral business from existing and previous customers.
  • Work other methods of lead generation (I.E. door hangers, home shows, cold calls, networking, etc.)
  • Accurately price jobs to maintain profitability.
  • Provide and communicate clearly all necessary information with the order for accurate ordering of product, directions for delivery, special instructions, customer request, method of payment, etc.
  • Work directly with Installation Team to insure exact measurements, scope of the install, and customer satisfaction.
  • Know the Pella product line thoroughly and to be a student of the Pella line as well as the competition.
  • Present the proper image as described by Pella management.
  • Report promptly as required by Pella management
  • Participate in ongoing training as instructed by Pella management.
  • Willingly accept and adjust to all of the future changes with this job.
  • Actively seek out new installation crews for our installed jobs.
  • Provide after sale service to our customers to maintain satisfaction
  • Occasionally help cover the Showroom during vacations or other personnel shortages.
  • Other duties assigned by management.


  • College degree preferred.
  • Residential replacement sales required
  • Computer literacy.
  • Outgoing and highly motivated personality with excellent communication and interpersonal skills.


  • Manage time effectively.
  • Adapt to change quickly and effectively.
  • Handle unusual situations with customers and installers in a professional manner.
  • Maintain a positive attitude at all times.